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Ask Nellie!

All your questions answered by Violet staff and board-certified OB/GYNs

Can I use Violet if I'm over 26 years old?

For our online store, only people who are 26 or younger are able to order products. However, anyone can access our website and use anything they need from the site! You can look over our Learn pages, utilize or download resources under our Resource tab, and get in contact with our staff if you need help finding affordable products or resources in your own community! You can contact us by text/call at 443-267-7765, or by email at info@violetproject.org.

Do the products come every month or do you have to order them month-to-month?

When you order from violetproject.org/store, you will only get the products you order (e.g., 1 pack of 20 condoms, 1 period pack with enough supplies for 1 period, etc.). It is NOT a monthly subscription. However, you can order as many times as you need to! Just please keep in mind that it is not an instant delivery, so plan and order 1-2 weeks ahead of when you will need the products! Reminders: you must be 26 or younger to order and in the state of Maryland (except condoms

What is HPV?

HPV, or Human Papillomavirus, is a very common sexually transmitted infection. It often has no symptoms at all, but may cause genital warts in some cases. Some varieties can also increase the risk of some cancers, such as cervical cancer. HPV is spread through skin-to-skin contact, so using a barrier for protection during sex, such as condoms or dental dams, can help prevent infection. In addition, an HPV vaccine can help prevent infection against many strains. During your gy

Why is there a sensitive, hard, raised lump on my labia?

A lump on your labia (the folds of skin on the outside of female genitals) could be caused by many things! It could be something minor, though uncomfortable, such as an ingrown hair or cyst. It could also be a sign of an infection, whether it be an infected cyst, or an STI such as genital herpes. Things like cysts and ingrown hairs can resolve on their own, and should not cause too much discomfort if they are not infected! While a lump could be many things, these are the most

I have a bad fishy smell with no burning sensation and clear/cloudy discharge. What could this be?

While there may be a smell from your vagina at times, if it is a strong, bad odor, and especially if you have other symptoms such as thick, colored discharge or pain, there is a good chance that you have some kind of infection! This could be an STI, whether it be what we test for at Violet or another STI, or it could be another infection such as a bacterial vaginosis, yeast infection, or something else. These are common and easily treated! If you have a strong odor and other

How long does shipping take when I order?

When you order at violetproject.org/store, your order will be typically be processed in 3-5 business days! This means you should get your order in a week or a little bit more. If you do not get your order within that time frame, reach out to info@violetproject.org and we can check on the status of your order and troubleshoot if it did not reach you!

What kind of birth control should I use?

There are a lot of different birth control options to choose from - and deciding what is best for you depends on what you are looking for! For example, taking a birth control pill can help with hormonal acne and other concerns. However, if you don't want to have to remember to take a pill every day, you may want to consider an IUD or other option. Also, barrier methods, such as condoms, are the ONLY option that also prevent sexually transmitted infections. To learn what is be

How does Violet protect my privacy?

All forms you submit are completely confidential and will only be seen by our trained Violet staff as needed! When you place an order, you will fill out your personal information, including name, age, address, and other information. This is important for our records, to be able to get you your products, and for your medical records if you test positive. None of your personal or identifying information is ever shared. When you order, your order will be delivered in a white pac

How long until I get my results after I returned my STI test kit?

You should typically get your results back in approximately 7-10 days. Once you ship your package back, it will take about 1-5 business days (Monday to Friday) for the sample to get delivered to the lab. Then, it takes the lab 1-3 business days to process the sample. Keep in mind, with holidays and other events, delivery and processing may be slightly delayed. However, it should typically take about 7-10 total days for you to get your results back! If it is taking much longer

*Disclaimer: If you have specific questions about your Violet order, please text, email, or submit a contact form. Ask Nellie is completely anonymous, and we will have no way of looking into your order without knowing who you are.

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Email: info@violetproject.org

Text or call anonymously: ‪(443) 267-7765‬

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